Refund Policy

Return Window

We accept returns within 14 days of delivery. Items must be in their original, new, and unused condition with all original packaging.

How to Return

To initiate a return, please contact us at contact@consuom.shop with your order number and reason for return. We will provide you with return instructions.

Return Shipping

Return shipping is free — we will cover the return postage cost at no charge to you.

Refund Processing

Once we receive and inspect the returned item, your refund will be processed within 7 business days. Refunds are issued to the original payment method.

Exchanges

We are happy to exchange items. Please contact us at contact@consuom.shop to arrange an exchange.

Non-Returnable Items

Items that are damaged, used, or not in their original condition cannot be accepted for return.

Contact Us

For any questions regarding returns or refunds, please reach out to us at contact@consuom.shop.